How can we help?
Below we've listed a series of the most common questions that have been asked related to the Norlan Glass, ordering and payment, and shipping and fulfillment.
If the answers below don't solve your riddle, please contact us using the "Contact" link in the footer and we will get back to you as soon as possible.
About the Norlan Glass
How should the Norlan Glass be handled and washed?
The glass should be cleaned and handled in the same manner you would any of your other specialty glassware. Like any other glass, you just want to be mindful to not shock the glass with exposure to one extreme temperature and then the other… or the full expression of gravity. [or the awesome power of fully operational gravitational pull.]
Is the Norlan glass dishwasher safe?
519 cycles. That’s how many our glass went through in the rigorous machine dish washing test at our manufacturing partner’s test facility. The Norlan Glass did the rounds and came out of the ring with nary a bruise or a scratch. That being said, we’ve discussed the pros and cons of dish washing and hand washing with our industry experts and have come to the conclusion that our glass should be hand washed to ensure a long and fruitful life as the whisky glass of your choice.
Can I use ice with the Norlan Glass
The Norlan Glass was designed with the intention of enjoying whisky neat. That being said, you can do whatever you like with the glass once you get it, including using Ice. Just be mindful that the cubes must be gently placed into the inner bowl; we cannot be held responsible for breakage from ice being dropped into the glass. And if you plan to use an ice sphere in the glass, note that the narrowest aperture of the inner bowl is just over 2". Due to slight variations in each glass, we cannot guarantee that a 2" sphere would fit.
Can I use whisky stones in the Norlan Glass?
We do not recommend putting whisky stones in the glass and unfortunately cannot be held liable for any breakage or scratching that may occur as a result of using them.
Is the glass made with any materials that could be harmful to my health?
No, Borosilicate glass is used in science labs as a standard. Unless you are allergic to sand? It’s totally the best thing to use ever for glassware.
Why is the glass double-walled and not solid?
This is the best method for making a glass with a different internal and external shape. If it was solid it would weigh as much as your grandparents ashtrays from the 60’s.
Can the space in between the double-walled glass get dirty?
It cannot. It is sealed by the power of vacuum. Like outer space.
Where is the glass produced?
Production is managed by a globally recognized glass specialist in Germany with a partner factory south of Beijing.
How is the glass produced?
The Norlan glass is a hand-blown product. Due to the unique production methods, each glass will vary ever so slightly. This artisanal techniques, and the time-old combination of breath, fire and sand, create subtle variances, which highlight the craft of production. It’s beautiful.
For a hypnotizing look at how our glasses are made, watch this video.
Can the Norlan glass be used for other types of spirits or just whisky?
The Norlan Glass was developed specifically with whisky in mind, but certainly you can use your glass for any other spirits you desire. We are agnostic about it.
I’m a bourbon drinker. Will this glass improve my bourbon experience as well?
Correct. Yes it will. Any high drinks with a high percentage of alcohol will be improved by this glass. Just like conversations with us.
Can the glass be engraved?
Both glass engraving through the use of a laser or abrasive surface, and glass etching through the use of a caustic material are not recommended for the Norlan Glass. At the moment we do not offer customization services but In the future we will be able to offer bulk customization using applied decals.
You say the glass was developed with master distillers. Who helped?
While we would love to share the details of our design workshop, we are bound by confidentiality agreements and cannot disclose the names of those involved at this time. Ooooh secrets.
Will you be making colored versions of the glass?
A colored version of the glass is undergoing consideration as part of the collection of the Norlan brand. If you have any suggestions, write them down, put them in an envelope, and hide it in a sock drawer or something - our designer is super grumpy and doesn’t like being told what to do. He like totally has his own thing going on. But we appreciate the thought, even if he doesn’t.
Are other shapes or sizes of the glass available?
Just the one size and shape. We perfected it remember? If we offered options, that would be contradictory to the heartfelt honesty of our detailed and considered campaign message, right?
Is there somewhere I can try the glass?
Not at the moment, but in the future there will be. If you tell your favorite whisky serving establishment that you won’t drink whisky out of anything but a Norlan glass, we may see this happen sooner than later.
Ordering and Payment
Where do you ship?
Our US store currently ships to the following countries: United States, Canada, Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica, and Uruguay. We are also shipping to Australia and New Zealand but encourage customers in these countries to visit our UK store, where the shipping rates and times are slightly better.
If you are located in one of the following countries, please visit our UK store:
Europe: Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Guernsey, Hungary, Isle Of Man, Ireland, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, United Kingdom, Ukraine
Asia: China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Timor Leste, Vanuatu
Oceania: Australia and New Zealand
Middle East and Africa: Israel, Qatar, Saudi Arabia, South Africa, United Arab Emirates
If you do not see your country listed above please contact us and we will see about adding delivery so that you can get the perfect whisky glass.
What form of payments do you accept?
If paying by credit card we accept Visa, MasterCard, Discover, and American Express. You may also use PayPal. And, if you are an Apple Pay user, you can check out using Apple Pay on your Safari browser through your iPhone, iPad, or desktop.
Why do I have to pay for my backorder now?
In order to guarantee your place in the shipping queue and ensure prompt fulfillment of orders when our stock arrives, we are processing payments as orders are made.
What if I decide to cancel my order before the estimated ship date?
That will be a decision you must be prepared to live with for the rest of your life. How will you tell your friends and family that you chose to carry on living without the promise of the Norlan Glass? Nevertheless, if you do decide to cancel, you can easily do this by retrieving your order information through the link contained in your original email confirmation.
- What is your return policy?
Shipping and Fulfillment
Below we have listed the recommended order cut-off dates for holiday delivery from our US and UK stores.
Orders from our US store:
Shipping Method Order Cut-off Date USPS Priority Mail (USA) 17 December UPS Ground (USA) 17 December USPS First Class Intl. (Canada, Rest of World) Holiday delivery not guaranteed
Orders from our UK store:
Shipping Method Order Cut-off Date DPD UK (England, Scotland, Wales, N. Ireland) 20 December DPD Parcel Classic (EU and non-EU countries) 15 December DPD Air Express International (Rest of World) Holiday delivery not guaranteed
Where will my glasses ship from and how will they be shipped to me?
Customers visiting our US store:
We are working with a trusted warehouse and fulfillment partner based in southern California.
Shipping within the US will be via USPS First Class, Priority Mail, or UPS Ground depending on what you choose in the checkout. International shipments will be sent via USPS First Class Mail International or Priority Mail International, or UPS, depending on your location. To determine which shipping option is available to you, please see the shipping options in our store checkout.
Customers visiting our UK store:
We are working with a trusted warehouse and fulfillment partner near London.
Depending on your location, shipping will be via a DPD service or in some rare instances Royal Mail or FedEx. To see which shipping method is available to you, simply add your address details in the checkout and proceed to the shipping stage.
What do I do in the event my shipment is damaged or the product is defective?
Please inspect all of your items promptly upon receipt of goods. Customers must notify Norlan of any defect or other issues regarding delivered products within 24 hours after receiving delivery. If you do not notify Norlan within 24 hours of delivery, any and all issues regarding the delivery are no longer the responsibility of Norlan.
For any merchandise that is damaged while shipping in transit, we will issue a claim with the freight forwarder immediately upon being notified of the damage. As part of the claim process, it may be necessary for the freight forwarder to inspect damaged shipping packaged and items. As such, you may need to retain original shipping packaging and all contents including any damaged items and materials until notified by a representative of a company that it is permissible to discard these items. Failure to do so may result in a unapproved claim and will void possibility of a return or exchange. From time to time and if applicable, it may be necessary to have damaged items returned to us for inspection.
Can you mark my package as a gift so that I do not have to pay customs duties and taxes?
That would be paramount to asking us to break the law. Since we value our business and good standing with international agencies, we are not able to falsify export documents. If you are concerned about the costs and delays associated with shipping an item to your home country, you may need to wait until we have a distribution partner in your region or you are able to visit the U.S. or U.K.
Sales and Marketing
Who do I contact for press relations and partnership opportunities?
Please send an email to: email@example.com
Our company is interested in distributing / marketing the Norlan Glass in our region.
Super, please send your inquiry to: firstname.lastname@example.org
What does Norlan mean?
Norlan is Scottish for ‘Northern’ or the ‘Northern part of Scotland’. We went there a few times, and each visit we leave a little piece of our hearts.
Where is the company based?
Our US headquarters are in New York and our UK office is in London, but Norlan draws inspiration from Scottish roots.
Is the glass the only product from your company?
The Norlan Whisky Glass is the first in what we plan to be a broad range of products designed and developed for modernizing the whisky drinking experience. Because, The Future.